At Clokary, we are dedicated to offering a straightforward and dependable shipping process for all our buyers. We carefully prepare and dispatch every order to make sure your items reach you securely and promptly.

1. Shipping Destination & Cost

• Shipping Destination: We currently provide shipping services exclusively within the United States.
• Shipping Cost: We are pleased to provide Free Shipping for all orders placed within the United States.
• No Hidden Fees: You will not encounter any hidden charges or extra shipping fees during checkout. All product prices on our store are displayed in US Dollars ($).

2. Delivery Timeline

To ensure full clarity regarding your order’s arrival, our delivery process is broken down into these stages:

• Order Cut-off Time: 5:00 PM (EST). Any orders placed after this hour, or during weekends and holidays, will be scheduled for processing on the following business day.
• Processing/Handling Time: 1 to 2 business days (Monday – Friday) .
• Shipping/Transit Time: 3 to 5 business days (Monday – Friday) .
• Total Estimated Delivery Time: 4 to 7 business days.

3. Shipping Methods & Tracking

• Carriers: We collaborate with trusted logistics partners, specifically DHL and FedEx, to guarantee prompt and safe deliveries.
• Order Tracking: Yes, tracking numbers are provided for all orders. As soon as your package is handed over to the carrier, we will send you a confirmation email with your tracking details so you can follow its journey.

4. Duties and Taxes For shoppers located in the United States, there are no extra duties or taxes required at the time of delivery. The total amount shown at checkout is the final cost.

5. Order Cancellations If you need to cancel your purchase, please reach out to us within 24 hours of placing the order. Once the handling phase is complete and the item is dispatched, we might not be able to stop the shipment.

6. Lost or Delayed Packages

In the uncommon situation where your delivery is delayed well beyond the expected timeframe, please get in touch with our support staff. We will coordinate directly with the carrier to track down your package and fix the issue promptly.

7. Business Information

Should you have any inquiries about your order’s delivery, feel free to contact our customer care team:

• Business Name: Clokary
• Phone Number: +1 (212) 929-4360
• Email Address: support@clokary.store
• Physical Address: 108 Bedford St, New York, NY 10014, USA
• Business Days: Monday to Friday
• Support Hours: 9:00 AM – 5:00 PM (EST)
• Time Zone: (GMT-05:00) Eastern Standard Time (New York)
• Response Time: We are committed to responding to all inquiries within 24 hours.