At Clokary , we are dedicated to providing excellent wall clocks that combine aesthetics with functionality. Your complete satisfaction remains our top priority. If a product does not meet your expectations, we offer a straightforward and clear return procedure.
1. Return Window
- 30-Day Policy: We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- Expiration: If 30 days have passed since your delivery, unfortunately, we cannot offer a refund or exchange.
- Returns: Yes, we accept returns for defective and non-defective products
- Return Window: 30 Days
2. Eligibility & Product Condition
To qualify for a return, the product must satisfy these criteria:
- Product Condition: The item must be New, unused, unworn, and in the same condition that you received it.
- Packaging: All original packaging, accessories, tags, and inserts must be intact and included.
- Proof of Purchase: You must provide a valid order confirmation or receipt for all return requests.
3. Return Shipping Costs
We believe in clear and fair shipping policies for our customers:
- Defective, Damaged, or Incorrect Items: If you receive a damaged, defective, or wrong product, Cutbytwo will cover the return shipping cost. We will provide a prepaid return label via email.
- Customer Remorse (Change of Mind): If you wish to return an item because you changed your mind, ordered the wrong size/color, or the product does not meet your personal preference, the customer is fully responsible for arranging the return label and paying all return shipping costs. Shipping costs are non-refundable.
- Return label: Customer’s responsibility
4. Restocking Fees
- No Hidden Fees: To ensure a smooth customer experience, we strictly do NOT impose any restocking fees on returned items.
- Restocking Fee: $0.
5. How to Start a Return
To begin your return process, adhere to these steps:
- Return method: By mail.
- Step 1 — Contact Us: Send an email to support@clokary.store including your Order Number and a brief explanation for the return. For damaged goods, kindly attach clear photographic evidence.
- Step 2 — Receive Instructions: Our customer care team will assess your email and get back to you within 24 hours detailing the specific return instructions.
- Step 3 — Ship the Item: Carefully pack the product securely in its original box and mail it to our designated official facility at: 108 Bedford St, New York, NY 10014, USA
6. Refunds & Processing Time
- Inspection: Upon arrival and inspection of your returned package at our location, we will promptly email you regarding the approval or decline of your refund request.
- Approval: Once approved, the refunded amount will be credited back to your original payment gateway (PayPal or Venmo).
- Processing Time: Approved refunds are finalized and processed within 7 business days. Please keep in mind that your bank or credit card provider may require extra time to display the funds in your account.
- Currency: Every transaction and refund is executed in US Dollars ($).
7. Exchanges & Cancellations
- Exchanges: Yes, we accept exchanges. To get a different item quickly, simply return your initial purchase and place a fresh order after the return is successfully approved.
- Cancellations: Should you change your mind, cancellation requests are accepted within a 24-hour window of placing your order.
8. Non-Returnable Items
The following items cannot be returned:
Business Information
- Business Name: Clokary
- Phone Number: +1 (212) 929-4360
- Email Address: support@clokary.store
- Physical Address: 108 Bedford St, New York, NY 10014, USA
- Business Days: Monday to Friday
- Support Hours: 9:00 AM – 5:00 PM (EST)
- Time Zone: (GMT-05:00) Eastern Standard Time (New York)
- Response Time: We are committed to responding to all inquiries within 24 hours.