Frequently Asked Questions (FAQs)
Welcome to the Clokary FAQ page! We have compiled a list of common questions to help you find quick answers. If you need further assistance, please do not hesitate to contact our customer support team.
Ordering & Products
Q1. What types of products do you sell?
We specialize exclusively in high-quality wall clock products to enhance your everyday space.
Q2. How do I place an order?
Simply browse our collection, select your desired item, add it to your cart, and proceed to checkout. You can securely complete your purchase using PayPal or Venmo.
Q3. Can I cancel or change my order?
Yes, if you need to cancel or change your order, please contact us within a cancellation window of 24 hours. Once the processing stage has begun and the order is shipped, we cannot make any changes or cancellations.
Shipping & Delivery
Q4. Do you offer free shipping?
Yes! We are proud to offer Free Shipping on all our orders.
Q5. Where do you ship?
We currently ship exclusively to the United States.
Q6. How long will it take to receive my order?
Our estimated delivery timeline is transparent and consists of the following stages:
- Order Cutout time: 5:00 PM (EST)
- Processing time: 1 to 2 business days
- Shipping time: 3 to 5 business days
- Total Estimated Delivery: 4 to 7 business days
Q7. Will I receive a tracking number?
Yes, we provide a tracking number for every order. Once your order has been dispatched, you will receive a confirmation email containing your tracking details. We partner with reliable carrier services, specifically DHL and FedEx.
Returns & Refunds
Q8. What is your return policy?
We offer a return window of 30 days from the date you receive your item. Yes, we accept returns for defective and non-defective products. Yes, we also accept exchanges.
Q9. Who pays for return shipping?
For all return requests, the return shipping cost is the customer’s responsibility.
Q10. Do you charge any restocking fees?
No, we value transparency with our customers. We apply a $0 restocking fee on returns.
Q11. How long does it take to process a refund?
Once we receive and inspect your return, approved refunds will have a refund process time of 7 business days.
Payment & Security
Q12. What payment methods do you accept?
We currently accept payments through PayPal or Venmo. All transactions on our website are processed in US Dollar ($).
Q13. Is my payment information secure?
Yes, your security is our top priority. All transactions are encrypted and securely processed through our authorized gateways. We do not store or have access to your full payment details.
Need More Help?
If you have any other questions, we are here to assist you!
Business Information
- Business Name: Clokary
- Phone Number: +1 (212) 929-4360
- Email Address: support@clokary.store
- Physical Address: 108 Bedford St, New York, NY 10014, USA
- Business Days: Monday to Friday
- Support Hours: 9:00 AM – 5:00 PM (EST)
- Time Zone: (GMT-05:00) Eastern Standard Time (New York)
- Response Time: We are committed to responding to all inquiries within 24 hours.